Eyeglass return

Discussion in 'Glasses' started by Rich, Jun 4, 2006.

  1. Rich

    Rich Guest

    Recently I purchased a new pair of glasses under my vision plan at work.
    I am presbyopic(2 diopters reading) with a slight 0.5 diopter correction
    for distance. I explained that mostly I work on a computer & that my
    current glasses were bifocal with the upper portion correcting for
    computer screen distance & the lower bifocal for reading. However, when
    I leave my desk I had to remove these glasses & carry cheap reading
    glasses with me in case I needed to read something while away from my
    desk. I was talked into progressive lens with a range of 0.5 diopter to
    2.0 diopter & that these would be perfect for computer work. These were
    useless for computer work because of the narrow intermediate focus
    channel. However I liked them for walking around so I took the glasses
    back & requested they be changed from polycarbonate to photo chromic
    glass so that I could where them outside also. I had heard that glass
    gets darker than Transitions plastic lenses. All they told me was that
    glass would be heavier but I did not mind that. I picked up the new
    glasses & as soon as I walked outside into bright sun the lenses barely
    changed. I searched the internet & within 5 minutes learned that photo
    chromic glass gets 50% as dark @ 80 degrees than at 40 degrees. One
    would think that an optician practicing in Arizona (114 degrees today)
    would have counseled me on that fact. So back to the internet I went and
    found several references stating that new Transitions lenses, while
    never getting as dark as regular sunglasses, would change dark in hoy
    weather. Back to the optician where they first tried to tell me that
    neither glass nor plastic would get very dark in heat. Regardless I
    insisted on changing to plastic Transitions lenses & am waiting for them
    to come in as I figure it can't be worse than glass & at least the
    plastic lenses are perfectly clear indoors whereas the glass had a
    slight gray tint.
    My question is, do labs re manufacture lens for opticians at no charge
    in instances of customer dissatisfaction or must they "eat" the expense
    of the lenses that I returned?

    The reason I ask is that the shop informed me that an additional charge
    of $41 would be required because my plan does not cover Transitions
    lenses. They figured out the cost of the latest pair of
    glasses(Transitions) & subtracted what I had originally paid for the
    returned lenses. However what they did not factor in was the $40 payment
    they received from my insurance for the polycarbonate lenses which I no
    longer am using. Insurance pays nothing for Transitions so it seems that
    this $40 does not belong to the optician since I ended up with lenses
    that I paid for. However, my point is, that if the optical shop "ate"
    any costs for the returning of 2 other pair of lenses, I think they
    should keep it.
    Sorry for the long post.
    Rich, Jun 4, 2006
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  2. Rich

    Mark A Guest

    Most brands of progressives come with a 30 day adaptation warranty (redo in
    non-progressive if you are not satisfied), or a free remake if there is a
    problem with the Rx or fitting.
    Mark A, Jun 4, 2006
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  3. Rich

    acemanvx Guest

    It would be much easier to just buy off the shelf readers for the
    computer. Save the progressives for driving so you can see the
    speedometer and the road clearly. I have computer glasses I use for the
    computer and around the house. Never had to mess with bifocals nor
    acemanvx, Jun 5, 2006
  4. Rich

    Rich Guest

    Yes, to me as the retail client they are not charging me for lenses I
    returned & I kept the progressives & only made them Transition
    sunglasses. My question is if the lab that the optician sends the
    prescription to charges the optician for every lens they grind or does
    the lab replace lenses free for the optician when changing lens to
    satisfy a client (for instance, in my case; progressive carbonate to
    photo chromic glass progressive to plastic Transitions progressive. Did
    the lab take back the lenses from the optician & change them only the
    difference between the older cheaper order & the new Transitions order?)

    Thanks for replying.
    Rich, Jun 5, 2006
  5. Rich

    Mark A Guest

    The lab/manufacturer will normally allow a free remake of a progressive
    lens, including using a different material, if the customer is not satisfied
    with he first pair. So if you chose a more expensive material for the
    remake, then you should only pay the difference (and the retailer is only
    charged the difference).

    This is how it generally works, and there may be exceptions depending on the
    lab or lens manufacturer,or other circumstances.
    Mark A, Jun 5, 2006
  6. Rich

    tkopan1 Guest

    You have not mentioned the computer needs again in all of the posts. I
    am very hapy with my "CRT" lenses. Comapnies are making specific
    progressives for computer use. Over the years, may favorite two lenses
    have been the AO Technica and the Shamir Office lenses. Both lenses
    have your mid-range power lined up in front of your pupil and the
    reading is a the bottom. They also have the added feature that if you
    need to look at distance, you can drop your chin down and look across
    the room. If you are going to opt now to keep your new progreessives,
    your CRT distance lenses will probably be about half the add power
    (~1.00 to 1.25D) for the longer distance. Your optometrist should
    measure that specific distance for you.

    --Dr. Tom
    tkopan1, Jun 5, 2006
  7. Rich

    Rich Guest


    This sounds exactly what I need. How do they avoid the "channeling"
    effect of the mid-range focus area usually found with progressives? Or
    are they bi-focals? That is what I found to be useless about
    progressives for computer use.


    Rich, Jun 6, 2006
  8. Rich

    Rich Guest

    I am just trying to figure out if the original insurance payment of $40
    (I co-payed $60) for progressive lenses was taken into effect. I was
    quoted an additional $125 for Transitions lenses. If that is a ballpark
    figure for non-progressive Transitions ( i.e. progressive transitions
    cost about $190) then the optical shop factored in the original
    insurance payment for progressive lenses & are not trying to pocket the
    If the shop incurred additional lab charges for these changes then it
    wouldn't bother me.

    Rich, Jun 6, 2006
  9. Rich

    Dick Adams Guest

    That seems very intriguing. But here I'd like to mention that, even with
    IOLs (equivalent to total presbyopia), I can see everything on my desk,
    including what I write, what I read, and my CRT screen (happens to be 15 in.
    diagonal), with single-vision reading glasses. My wife needs a bigger screen,
    necessarily at a greater distance, and therefore was told she needed special
    CRT eyeglasses, which she got but does not use. She uses an old pair of
    bifocals involving holding the chin quit up, but probably good exercise for
    certain neck muscles. I said I could get her some Zennis for her particular
    computer distance, but she does not wish to have anything cheap.

    Today, by dumb luck or possibly surgical skill, I can look over my lenses
    and see everything else in the room (as I am nakedly ~ 1D myopic). But
    up till surgery, I was quite myopic. Even then, after trying various things,
    I found that I was most comfortable for desk (and computer) work with
    single-vision reading glasses. True, however, that I needed to change
    eyeglasses to check out the girls on the other side of the office.
    You should be able to figure it out if you can do simple arithmetic.

    If you are not flat-out presbyopic, you have some accommodative range.
    That, and depth-of-field, give some appreciable range of sharp vision.
    Maybe you would need an optometrist to guess the single-vision "add"
    for the most appropriate range (say 1 ft. to 3 ft.), but 1/d where d is the
    distance in meters between your eyes and the CRT (or whatever) screen
    would be a good place to start. Could cost $19 to find out if you have
    made the right choice.

    I cannot imagine any good reason for eyeglasses with separate (or seamless)
    panes for reading and computer-screen viewing, unless, like the eye-care
    junkies around here, you have an obsessive need for the dearest.
    Dick Adams, Jun 6, 2006
  10. Rich

    Rich Guest

    Actually I will ask them when I pick them up in a day or two & pay the
    difference. The one young gentleman there that I mostly dealt with was
    very polite & forthcoming with the pricing under my vision plan. I just
    wanted to be informed before analyzing the breakdown of charges.
    It's just that I have lost confidence in their professional knowledge.
    The optometrist there said progressives would be great for computer
    work...I found that to be totally false within 30 seconds of sitting in
    front of my computer. When I returned the first pair & requested
    photochromic glass lenses so I could use the glasses for general,
    non-computer use, the optician never advised me that in Arizona this old
    technology would barely change color in the 100+ degree heat. When I
    returned the photochromic glass lenses to switch to Transitions plastic,
    I was told by another optician there that Transitions would perform no
    better than the glass lenses. Since the glass lenses were virtually
    useless, I opted for Transitions anyway since they couldn't perform any
    worse in the heat. Furthermore, everything I read on the internet about
    Transitions' latest generation of lenses is that they are virtually
    clear indoors(the glass ones remained slightly gray), turn almost
    sunglass dark outside & were much less heat sensitive than silver halide
    glass & earlier generations of Transitions lenses.

    This leads me to two questions: Is this true? Do the latest available
    Transitions lenses perform as described above? And do different optical
    shops sell cheaper, earlier technology Transitions lenses or are only
    the latest generation manufactured? I am dealing with Sears optical.
    Thanks for any responses.

    Rich, Jun 7, 2006
  11. Rich

    richrx Guest

    Thank you for your comprehensive & informative reply.
    I will not be asking for a re-do after I receive the Transitions
    lenses. I will accept them regardless of how they perform. This is
    because I cannot imagine that they can be any worse in heat than glass.
    I am willing to gamble $41 on that which I agree is reasonable. The
    question that remains is this: I have searched the internet for
    informations on Transitions lens. Consistently I have found the
    assertion that the latest version will perform in hot & cold weather.
    Some even state they get as dark as sunglasses(I don't expect this) but
    many do not make this claim. Is it possible that eyecare professionals
    who state that Transitions lenses will not perform better in heat have
    not had extensive experience with the latest evolution of these lenses
    & that they indeed do perform better? If I am not mistaken, it is a 5th
    generation of technology. How long has the latest generation been on
    the market? I understand that the darkening is an electromagnetic
    phenomenon that is slowed by heat. Could they have devised a
    work-around that mitigates this?
    These are just questions. I'll find out soon enough.
    Thanks again for your reply.
    richrx, Jun 10, 2006
  12. Rich

    Rich Guest

    Do you have a link for the AO Technica manufacturer's web site? I
    believe it is AO American. I would like to read about their products &
    locate retail providers. From the low number of Shamir providers I
    assume they are high-end. Could you give me a ballpark price for each of
    these products?
    Rich, Jun 10, 2006
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