Faulty Spectacles - Repair or Refund?

Discussion in 'Glasses' started by Adrian Boliston, Mar 20, 2005.

  1. I have recently purchased some new prescription spectacles and soon after
    collecting them noticed that there was "something not right" about them. It
    looks like the frame is slightly "squashed" on the left hand eye, and is
    21mm from top to bottom (and slighly "creased") compared with 22mm on the
    right hand eye.

    I took the glasses into the optician today and the lady on duty (it's sunday
    so there was no manager on duty) agreed that there was something wrong with
    the frame and sort of gave the impression that I would have to accept a
    replacement frame but keep the existing lenses.

    This might sound OK, but if I accept this then they might send it back to
    the lab and "repair" the creased frame when I'd rather get a refund and
    start with a fresh order. (The left lens has been cut smaller to fit the
    squashed frame so at most they would only be able to "salvage" the right

    I just want to be sure of my legal right to "reject" the faulty goods and
    request a refund, just in case the manager (who I will tackle tomorrow)
    tries to fob me off with the "offer" of a new frame but salvaged
    Adrian Boliston, Mar 20, 2005
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  2. Adrian Boliston

    Dr Judy Guest

    If the glasses were originally made with one lens too small vertically or
    too wide horizontally, the frame may have been bent to fit the lens. They
    likely should do the whole job again.

    There is no need to "tackle" the manager, be polite but insist that the job
    be done correctly.

    Dr Judy
    Dr Judy, Mar 20, 2005
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  3. Adrian Boliston

    Mark A Guest

    Most places will do a remake if it is not right. Some will argue with you.
    Some places offer an unconditional money back guarantee for 30 days. You
    didn't say what the name of the optical shop was, but it was a chain, it
    would to post that information.
    Mark A, Mar 20, 2005
  4. Adrian Boliston

    MAS Guest

    I just can't see it!
    MAS, Mar 21, 2005
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