Lenscrafters comes from a bad family

Early June I went to a local Lenscrafters to get sunglasses. They had
to
order them. A month later, no glasses. I went in and got a refund. They
said
the lab had sent the wrong lenses three times.

In July I went to the Eyeware Center in a local Target store. I asked
if
they were affiliated with Lenscrafters and the person told me they were
owned by the same company that owns Lenscrafters. I told him about my
experience and he assured me they would take care of me. Two weeks
later,
and I called today since I had not heard from them. No glasses. I went
by
the store to get my refund and the nice person told me about how their
computer system had never gotten my order to the lab because the model
number for the frames was not in the computer system correctly.

All these stores and many other brands in the U.S.A. are now part of
the
Luxottica Group. Apparently their drive to consolidate the business for
increased profits has been done without attention to the back office
parts
of the business.

I am now going to find a vendor who is NOT affiliated with this group.
So,
if you are in the market for glasses, be warned.

Maybe I should be shorting their stock!

 

Most of the independent opticians call them the Evil Empire, but I call them
PolyCrafters for pushing polycarb lenses onto people when it is completely
inappropriate.

Wal-Mart optical is a thousand times better than LensCrafters.