Lenscrafters comes from a bad family

Discussion in 'Optometry Archives' started by rikrasmussen, Aug 1, 2006.

  1. rikrasmussen

    rikrasmussen Guest

    Early June I went to a local Lenscrafters to get sunglasses. They had
    order them. A month later, no glasses. I went in and got a refund. They
    the lab had sent the wrong lenses three times.

    In July I went to the Eyeware Center in a local Target store. I asked
    they were affiliated with Lenscrafters and the person told me they were
    owned by the same company that owns Lenscrafters. I told him about my
    experience and he assured me they would take care of me. Two weeks
    and I called today since I had not heard from them. No glasses. I went
    the store to get my refund and the nice person told me about how their
    computer system had never gotten my order to the lab because the model
    number for the frames was not in the computer system correctly.

    All these stores and many other brands in the U.S.A. are now part of
    Luxottica Group. Apparently their drive to consolidate the business for
    increased profits has been done without attention to the back office
    of the business.

    I am now going to find a vendor who is NOT affiliated with this group.
    if you are in the market for glasses, be warned.

    Maybe I should be shorting their stock!
    rikrasmussen, Aug 1, 2006
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  2. rikrasmussen

    Mark A Guest

    Most of the independent opticians call them the Evil Empire, but I call them
    PolyCrafters for pushing polycarb lenses onto people when it is completely

    Wal-Mart optical is a thousand times better than LensCrafters.
    Mark A, Aug 1, 2006
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