No eyeglasses; no fortune cookie, either!

Discussion in 'Glasses' started by optxx, Jul 25, 2005.

  1. optxx

    optxx Guest

    During the second week of May, I walked into my local (Bloomfield, NJ)
    eyeglasses place ("Eye DRx") and ordered replacement of scratched
    tinted lenses. Off went the glasses to Texas headquarters of Eye Care
    Centers of America, Inc., the parent company (er...not exactly!).

    Now, after more than two months and numerous visits to the store -
    AND STILL NO GLASSES - I've decided to find out a little more about
    ECCA, my tormentor.

    For one thing, they are one of America's largest retailers of
    eyeglasses. There are 15 Eye DRx locations in my state, New Jersey, and
    there are 360 other stores in 32 other states. Some of the local chains
    operate under such names as "EyeMasters," "Visionworks," "Vision
    World," "Doctor's VisionWorks," "Dr. Bizer's VisionWorld," "Dr. Bizer's
    ValuVision," "Doctor's ValuVision," "Hour Eyes," "Stein Optical" and
    "Binyon's."

    What is ECCA? From what I can tell, it's a bunch of suits that do
    BIDNIZ in San Antonio.

    Actually, the controlling owner of ECCA is a shaky Hong Kong company,
    Moulin,
    (International Herald Tribune: "Fall of Hong Kong firm is a shock to
    investors." Full article:
    http://www.iht.com/bin/print_ipub.php?file=/articles/2005/07/06/yourmoney/moulin.php)
    Frames come from Asia and ECCA lenses are jobbed out to various
    independent labs.

    Standard and Poor's and Moody's in the past two months had rather
    chilly warnings about ECCA.

    Till now I've been dropping into the store once a week to badger my
    salesperson, Martha, and her manager, Audrey, about the delay. They
    dutifully, in my presence, have called Texas HQ and pleaded for the
    glasses. Promises...but still no glasses. Since lenses are farmed out,
    would they even know?

    Wish I'd gotten curious a little earlier. I'd have driven another
    two miles and gotten them within a week and a lot cheaper. (Oh, yes. I
    had to prepay at ECCA.)

    You'll find some interesting press releases on the ECCA corporate
    website:
    http://www.ecca.com/investor_relations/press_releases.aspx

    And Google has lots of lethal info pertaining to ECCA and its troubled
    Chinese parent.

    Gene
     
    optxx, Jul 25, 2005
    #1
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  2. Politely ask for a refund. I can't see them refusing under the
    circumstances.
     
    Alex Rodriguez, Jul 28, 2005
    #2
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  3. optxx

    optxx Guest

    And if I do as you suggest, Alex, some 12-dollar-an-hour counter clerk
    will say, earnestly, "I'm sorry," and since company management is
    insullated and learns nothing from the experience, other customers are
    likely to suffer similar frustration.
     
    optxx, Jul 29, 2005
    #3
  4. wrote in @g49g2000cwa.googlegroups.com:
    That's very noble of you, sacrificing your immediate personal satisfaction
    for the good of other customers. When you find a method that gets your
    glasses back while teaching management through the experience, I hope you
    post it here.
     
    Scott Seidman, Jul 29, 2005
    #4
  5. That's when you ask to speak to a manager. That's why they get paid
    $12.50/hour.
     
    Alex Rodriguez, Jul 29, 2005
    #5
  6. optxx

    Noel Guest

    voting democrat next time would make a HUGE difference considering our
    government is big business snobs right now
     
    Noel, Jul 29, 2005
    #6
  7. optxx

    optxx Guest

    As you requested, Scott:

    From: Mondo, Michelle [mailto:]
    Sent: Tuesday, July 26, 2005 10:18 PM
    To: Squint
    Subject: RE: No eyeglasses; no fortune cookie, either!


    Gene,

    I sent your email to the Business Department to see if they would be
    interested.

    Michelle

    The Watchdog.
    San Antonio Express-News

    PS-Picking up the sunglasses today!
     
    optxx, Jul 29, 2005
    #7
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