No eyeglasses; no fortune cookie, either!

Discussion in 'Glasses' started by optxx, Jul 25, 2005.

  1. optxx

    optxx Guest

    Call me curious!

    During the second week of May, I walked into my local eyeglasses place
    ("Eye DRx") and ordered replacement of scratched tinted lenses. Off
    went the glasses to Texas headquarters of Eye Care Centers of America,
    Inc., the parent company (er...not exactly!).

    Now, after more than two months and numerous visits to the store -
    AND STILL NO GLASSES - I've decided to find out a little more about
    ECCA, my tormentor.

    For one thing, they are one of America's largest retailers of
    eyeglasses. There are 15 Eye DRx locations in my state, New Jersey, and
    there are 360 other stores in 32 other states. Some of the local chains
    operate under such names as "EyeMasters," "Visionworks," "Vision
    World," "Doctor's VisionWorks," "Dr. Bizer's VisionWorld," "Dr. Bizer's
    ValuVision," "Doctor's ValuVision," "Hour Eyes," "Stein Optical" and
    "Binyon's."

    What is ECCA? From what I can tell, it's a bunch of suits that do
    BIDNIZ in San Antonio.

    Actually, the controlling owner of ECCA is a shaky Hong Kong company,
    Moulin,
    (International Herald Tribune: "Fall of Hong Kong firm is a shock to
    investors." Full article:
    http://www.iht.com/bin/print_ipub.php?file=/articles/2005/07/06/yourmoney/moulin.php)
    Frames come from Asia and lenses are jobbed out to various independent
    labs.

    Standard and Poor's and Moody's in the past two months had rather
    chilly warnings about ECCA.

    Till now I've been dropping into the store once a week to badger my
    salesperson, Martha, and her manager, Audrey, about the delay. They
    dutifully, in my presence, have called Texas HQ and pleaded for the
    glasses. Promises...but still no glasses. Since lenses are farmed out,
    would they even know?

    Wish I'd gotten curious a little earlier. I'd have driven another
    two miles and gotten them within a week and a lot cheaper. (Oh, yes. I
    had to prepay at ECCA.)

    You'll find some interesting press releases on the ECCA corporate
    website:
    http://www.ecca.com/investor_relations/press_releases.aspx

    And Google has lots of lethal info pertaining to ECCA and its troubled
    Chinese parent.

    Gene
     
    optxx, Jul 25, 2005
    #1
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  2. wrote in @g14g2000cwa.googlegroups.com:
    The store you handed the glasses to, not some big multinational
    corporation, owes you glasses. Go in one last time, be polite, but quite
    insistant that you would like your glasses. Let them know that you hold
    them responsible, not the "home company", and you would like your glasses,
    a replacement, or a refund, or you will file suit in small claims court.
    Remind them that the cost of your exam and replacement glasses is less than
    the fee of the lawyer that the business is required to have represent them
    in court.
     
    Scott Seidman, Jul 25, 2005
    #2
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  3. I know it's true in NY (and fairly certain about NY) with respect to
    corporations (and how many retail points are not corporations??), but
    apparently there are some states where it's actually not the case. In
    CA, it seems like an officer or employee is required to represent the
    corporation. Seems kind of silly to me, as the best interests of an
    officer might not be the best interests of the corporation, plus the last
    thing the average joe plaintiff needs in small claims is a huge
    discussion about whether the representative of the defendant has any
    standing to defend.

    Makes little difference here. I suspect that the glasses or a
    replacement will miraculously appear when the retailer is threatened with
    a small claims suit, and if not, they'll be more than cooperative when
    handed the papers, especially if they can make the problem go away for
    less than $200 of actual expenses.

    As a last note, unless the tint were something really special, why would
    an optical shop need to send frames halfway across the country to get
    lenses placed in them? Whole thing sounds really fishy. Even then,
    unless the frames are lost, the round trip shouldn't take two months.
     
    Scott Seidman, Jul 25, 2005
    #3
  4. Ooops, I meant NJ, the state in question.
     
    Scott Seidman, Jul 25, 2005
    #4
  5. I don't much care to be called a retail point, but since most o.d.s
    dispense eyewear (ok, you can say "sell glasses"), I guess we are
    "retail points" , and while some are prof. corps. most are not, at least
    around here. Anyway, you're right that at the first sounds of the
    rustling of (legal) paper, most businesses are getting out the checkbook
    and writing the refund...

    w.stacy, o.d.
     
    William Stacy, Jul 26, 2005
    #5
  6. optxx

    The Real Bev Guest

    In California no lawyers are allowed in small claims court. If the
    complainant loses, that's the end of it. If the complainant wins, the person
    who lost can appeal and can then have a lawyer. Simple thing for a company is
    to not show up in court, lose, file an appeal, and just let the captive
    lawyers bleed the complainant to death.

    Even so, I filed in small claims court and won against the woman who destroyed
    my car and who brought her AAA insurance adjuster with her. They lost and AAA
    sent me a check within a few days. I guess public relations counts.
    Ask politely "Who in your organization is empowered to accept service?" and be
    ready to write down the name and address. Sometimes that's enough to get
    action. It has to be someone local since the offense happened locally. The
    manager will probably be good enough.
    Whole thing sounds fishy. Somebody broke them or lost them and is covering
    up, hoping you'll just go away.

    --
    Cheers,
    Bev
    ==========================================================
    "The last thing you want is for somebody to commit suicide
    before executing them."
    -Gary Deland, former Utah director for corrections
     
    The Real Bev, Jul 26, 2005
    #6
  7. optxx

    Tom Guest

    I wouldn't even give them one last chance. I'd go in and say that
    I've waited long enough and now I'd like my money back. I can't
    imagine waiting that long for glasses, two weeks would be plenty.

    Tom
     
    Tom, Jul 29, 2005
    #7
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