question about bifocals - can some people not wear progressive lenses?

Discussion in 'Optometry Archives' started by kohlrabi_croce, Jan 24, 2006.

  1. hi,

    I had some bifocal glasses made by an online eyeglass company. I still
    can't read.
    The eye doctor checked the prescription to make sure it is right. It
    was right.
    The eye doctor informed me that the PD was 63, which was off by 7 mm!
    My PD should be 57.

    The eyeglass comp. will not give me my money back. They are claiming
    that
    They in fact made the galsses with a PD of 57. They also said that:
    "maybe
    I just can't wear progressive lenses."

    I believe my eye doctor, not this outfit.

    My question is: Can this claim that "maybe I just can't wear
    progressive lenses"
    be used as such a catch-all excuse?


    thanks,

    tracy miller
     
    kohlrabi_croce, Jan 24, 2006
    #1
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  2. kohlrabi_croce

    Mark A Guest

    Bifocals are usually not considered to be the same a progressives. Bifocals
    have two different powers with a noticeable line where the two pieces of
    lens meet together. Progressives are sometimes called no-line bi-focals, in
    that they have a distance power and a reading power, but they also have a
    small continuous variable power between them.

    I will assume you have progressives. If the PD is off by that much, you will
    have problems with any progressive lens, and even many single vision lenses.
    It is true that some people cannot adapt (or choose not to adapt) to
    progressive lenses, but no one with a moderate lens power or higher can
    adapt to lenses where the PD is that far off.

    Most progressive lens manufacturers offer to do one free remake if there is
    an error because fitting of progressive lenses is critical and error prone.
    That is one reason progressives are so expensive. If they will not give you
    your money back, ask for a remake with the correct PD.
     
    Mark A, Jan 24, 2006
    #2
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  3. kohlrabi_croce

    Quick Guest

    Ummm, the OP said "online eyeglass company".
    Pretty ambiguous. I doubt they would be a manufacturer?
    What country are they based in? Where are they physically?
    If they are a distributor can you contact the manufacturer
    directly? You may or may not have any recourse.

    I always treat online purchases (for the very best prices) as
    a sort of gamble. Sometimes you make out and sometimes
    you don't. If it's something fairly inconsequential I'll go with
    the lowest price I find. Less inconsequential or more critical
    I'll go with very well established, reputable, sites only. Past
    that I'll only deal with local Brick-and-Mortar establishments.

    -Quick
     
    Quick, Jan 24, 2006
    #3
  4. kohlrabi_croce

    Mark A Guest


    I understand that the purchase was made via a online retailer. Some online
    retailers deal with labs that offer remakes (paid for by the manufacturer or
    the lab). Some online retailers have their own labs and the lens
    manufacturers may not pay for remakes (which is why the online retailer
    prices are so cheap).

    My point was that in the absence of a full refund policy, the OP should at
    least ask for a remake (better than nothing). I am in no way endorsing
    online retailers.
     
    Mark A, Jan 24, 2006
    #4
  5. to Mark:

    They offerd to re-do them as regular bifocals, but they would not give
    me my money b ack, despite their so-called 30 day money back guarantee.
    The company is
    Eyeglassdirect.com. Never ever deal with them.

    They lied and claimed that the PD was 57 just as I told them. Who am I
    going to believe, the man (Randy) who was not sure that my having to
    hold the glasses an inch from my face to be able to read was really a
    problem, or my own eye doctor,
    who did take that seriously?

    So now I am going to have to do the tiresome thing and take further
    steps.

    Now I have to go start all over again from the beginning, and get
    glasses made locally. I guess then I will know for sure whether or not
    I can wear progressive lenses. I suspect that it will not be a
    problem, with an honest optometrist.
     
    kohlrabi_croce, Jan 24, 2006
    #5
  6. to Quick:

    It may be a gamble, but with a so-called 30 day money back guarantee
    posted on their web site, they should be held accountable. As far as
    I'm concerned, saying that maybe
    I can't wear progressive lenses is a dishonest cop-out, in this case.
     
    kohlrabi_croce, Jan 24, 2006
    #6
  7. to mark again:

    After my initial conversations with Randy, I felt suspicious about him,
    and
    decided to just try to get my money back. Obviously I was correct in
    being
    suspisious.
     
    kohlrabi_croce, Jan 24, 2006
    #7
  8. to Mike:

    My add power was indeed moderate - it was +1.25 on both eyes.

    You need to have a work around to be about to read? I thought the
    getting
    bifocals of whatever variety were the workaround.

    I don;t agree about that last part - maybe you meant to say it's a part
    of
    growing up. Either way, I still disagree. They have a 30 day money
    back
    guarantee on the accuracy, and they did not fulfill it.

    I am going to have to have the next optometrist check out the lenses
    too, to confirm my own eye doctor';s findings, then file a complaint
    with
    the BBB in New York City.

    tracy miller
     
    kohlrabi_croce, Jan 24, 2006
    #8
  9. Why not just let them try a remake?? It shouldn't cost you anything.
     
    Scott Seidman, Jan 24, 2006
    #9
  10. kohlrabi_croce

    Mark A Guest

    Forget about the BBB. Contact the NY state district attorney or NY state
    consumers affairs department. Check their website for more information.

    Unfortunately, if you live outside of NY state, you have very few legal
    options, and the retailers know it. Personally, I never purchase anything
    from a NYC mail-order (internet) company except for B&H Photo. Almost all
    the others are dishonest.
     
    Mark A, Jan 25, 2006
    #10
  11. I certainly will do that. Thanks for the info :).
     
    kohlrabi_croce, Jan 26, 2006
    #11
  12. Scott Seidman wrote:

    Because I don't want the regular bifocals, and because how od I know
    any remake of theirs would be any good? They already showed that they
    don't care too much about getting it right, and that they are
    dishonest.
     
    kohlrabi_croce, Jan 26, 2006
    #12
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