Serious problem with JC Penney Optical eyeglasses

Discussion in 'Glasses' started by Ron M., Jan 12, 2004.

  1. Ron M.

    Ron M. Guest

    My wife and I are having a really bad problem with some new glasses we
    ordered from JC Penney Optical. We got them there because we'd been
    ripped off and insulted by a rude Lenscrafters person, and also
    because JCP had them for 50%. In addition, a relative worked there and
    got us another 20% off.

    To be specific, both glasses, mine and hers, were made EXACTLY
    according to the optometrist's prescription. They were checked several
    times, by two different opticians and by the optometrist, and all
    three said they were made perfectly.

    The problem is that our vision is actually worse with the new glasses.
    For example, we stuck a printout of some text on the refrigerator
    door. With our old glasses, we could read it 7-8 feet away. With the
    new ones, we both had to come up to 4-5 feet. We've made numerous
    other observations that were similar, or worse. Driving with them is
    especially stressful: you can't even read a street sign until you're
    right on top of it, and everything looks slightly "blurry."

    Again, the problem is identical in both my and her glasses.

    This is supposed to be some superhard, scratch-resistant polycarbonate
    lens of some kind. My optometrist was baffled, and suggested that
    perhaps there's some kind of distortion in the lens material.

    Can anyone here offer any kind of advice, hypothesis, feedback, or
    perhaps report a similar experience with JCP Optical? Having to get a
    full refund on these, and starting all over somewhere else, is going
    to be a huge, huge hassle.

    Ron M.
    Ron M., Jan 12, 2004
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  2. Ron M.

    Mark A Guest

    First of all, polycarbonate is not particularly scratch resistant. It
    scratches easier than most other lens, even when it has a scratch resistant
    coating on it. However polycarb has much better impact resistance and
    tensile strength almost all other lenses (although Trivex is about the same)
    and is often used where safety is an important consideration (used when
    playing sports, in a workshop or lab).

    But polycarb has just about the worst optical qualities of any lens on the
    market. This is especially true if the lens is relatively high in power. You
    may be better off without polycarb. The optical quality is measured as abbe
    value, the higher the better. Polycarb has an abbe value of 30.

    You didn't say what your Rx is, whether you have progressives or single
    vision, or what brand/material your old lenses are. Please get this
    information and post it. If you don't know what the old lens is, take it to
    Wal-Mart optical or other optician and see if they can id the lens. You
    should also post the Rx of the old lens.

    Most of the large chains, such as LensCrafters and JC Penny typically use
    mid-level quality lens, which can be a problem for certain prescriptions.
    Most independent opticians and some chains like Wal-Mart use better quality
    brands and models and will always tell you exactly what brand/model you are
    getting (unlike most of the chains which put their own brand name on the

    If you can't see clearly, make sure you take them back during the warranty
    return period. Whether you get new ones made at JC Penny or somewhere else,
    it certainly appears that you need to send them back.
    Mark A, Jan 12, 2004
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  3. Ron M.

    Otis Brown Guest

    (Ron M.) wrote in message
    Dear Ron,

    Could you post the prescription? It will list the
    lens power, and then the "astigmatism", which
    is given as a power and an angle.

    Some times the "astigmatism" is off, and perhaps they
    reversed the measurement. That would cause considerable
    visual distortion.


    Otis Brown, Jan 12, 2004
  4. Ron M.

    Ron M. Guest

    So what is 30? Is that high, or low, or what? What's the normal range?
    I apologize. I don't have it right here, but mine is about -5.75
    diopters (I'm nearsighted) with a moderate amount of astigmatism as
    well. The glasses, just like the old ones, are bifocals.

    My wife's are much simpler - I think -.325 diopters, something like
    that, with no astigmatism. Bifocals.

    The old glasses are from Lenscrafters - they're also polycarbonate, I
    think. They're the "Featherwates" and have some kind of
    scratch-resistant coating. So are hers.

    Ron M.

    If you don't know what the old lens is, take it to
    Ron M., Jan 12, 2004
  5. Ron M.

    Mark A Guest

    Ron, if you read my comments above, I said the higher the better when
    comparing abbe value and that polycarb has the worst of just about any lens
    Do you have progressives (no-line bifocals)? You also neglected to state the
    add power (reading addition power). You also neglected to state the
    prescription of your old glasses. Polycarb is not particularly good in terms
    of optical quality, but it can be made worse by a mediocre progressive lens
    design such as I would expect from JC Penny.

    If you have progressive lenses, you may have a poor fitting, such as bad
    fitting height or bad pupil distance. These are very common mistakes that
    occur with progressives. Try moving the frame around on your face (up, down
    , sideways) and see if that makes a difference. If this the problem, have
    them re-fit and remake the lens (although I would go elsewhere get a better
    quality lens design than you can get at JC Penny).

    Assuming that you new prescription is correct, I would recommend you go to
    Wal-Mart or an independent optician and get some lenses using Spectralite or
    1.60 plastic from a name brand lens manufacturer. Be sure to discuss the
    problem with your optician, they may have other ideas on lenses.
    Mark A, Jan 12, 2004
  6. Ron M.

    Ron M. Guest

    You didn't say what your Rx is, whether you have progressives or single
    Nope, these aren't progressives, they're plain vanilla bifocals. So
    are my wife's. The problem occurs all over the entire area of the
    "non-bifocal" part of the lens.

    The prescription was double checked by both the optometrist and the
    optician. In fact, my optometrist redid my entire exam twice, and both
    times came up with the exact same prescription. I have a lot of faith
    in him, he's a very well-known, highly regarded optometrist who works
    with a top eye surgeon, he's not some "strip mall optometrist."

    I think it's beyond question that the problem is in the material.

    Ron M.

    You also neglected to state the
    Ron M., Jan 12, 2004
  7. Ron M.

    Ron M. Guest

    Bifocals with a line.

    Here are our prescriptions (just what it says on the little slip)

    O.D. sphere -4.75 cylinder -50 axis 025
    O.S. sphere -4.25 cylinder -1.00 axis 088

    and over towards the right, it looks like it goes across both lines,
    under "ADD" it says "+1.75

    Then P.D. is 66/63

    O.D. sphere -2.00 cylinder.. I can't read it, it looks like "8m"
    axis is blank
    O.S. sphere -1.50 cylinder -50 axis 047

    Then it says ADD +1.25

    P.D. 61/58

    Well, yesterday I talked on the phone with the national Customer
    Relations manager for US Vision about this. He was really nice, and
    said some people have this kind of problem with polycarbonate lenses.
    He is going to report this to the Texas state manager, and he is also
    going to call the optical shop and give them instructions. He wants
    us to go back in and have mine re-made with Spectralite, and hers
    remade with CR39.

    So I'm doing that this morning; I'm leaving in about an hour. What
    do you think about the above, while we're waiting? At any rate, I'll
    have the glasses back in a week or 10 days, and will let you know how
    it comes out.

    Ron M.
    Ron M., Jan 13, 2004
  8. Ron M.

    Mark A Guest

    Well, yesterday I talked on the phone with the national Customer
    Spectralite definitely has better optics than polycarb. It is a little
    thicker than polycarb, and therefore heavier, but should not be a big
    problem with your Rx. CR-39 is even better optically than Spectralite, but
    thicker than Spectralite, but you wife has a much weaker Rx than you, so it
    sounds like it might work out OK.
    Mark A, Jan 13, 2004
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