Shouldn't eyeglass lenses fit the frame?

Discussion in 'Glasses' started by googster, Jun 16, 2007.

  1. googster

    googster Guest

    I found a pair of frames I liked and ordered it, plus lenses, from a
    large online provider out of Texas. The cost was $400, mostly for the
    lenses. After three weeks, I just received the glasses today. There
    is a full 1/4" gap on each side between the lens and the frame. It
    looks bizarre. As my sister has the same frame, with no gap,
    obviously it's not a technical impossibility to fit a lens to this
    frame, which is perfectly ordinary and not a quirky shape or size.

    Is there any reason, other than failure to properly cut the lens to
    the frame specs, that they would have left a gap? How much should I
    yell about it? Any advice appreciated. Thanks.
    googster, Jun 16, 2007
  2. did you see the frame on-line before you bought it?
    what brand/model is it?
    michael toulch, Jun 16, 2007
  3. googster

    riserman Guest

    Obviously, lenses cut for your choice of frame should fit all around.
    Sounds like a mistake, or they're passing off lenses previously cut for
    a different frame. Either way, no question about it, return the glasses
    and ask for a redo or a refund.

    riserman, Jun 16, 2007
  4. googster

    otisbrown Guest

    For $400 they should have been PERFECT.

    For about $40 you can get glasses.

    And they will fit the frame with no air gap.

    Sounds like the $400 glasses have a quality-control
    otisbrown, Jun 17, 2007
  5. googster

    Neil Brooks Guest

    Does Zenni Optical ever have quality control problems?

    Don't all manufacturers?

    Do you know the respective return/defect rates of the two suppliers
    being discussed here (that of the OP and Zenni)?

    Neil Brooks, Jun 17, 2007
  6. googster

    Neil Brooks Guest

    While I find the negative BBB rating of Zinni interesting, the other
    two links don't move me too much.

    When you have self-reporting, in this sort of review forum, you have a
    "self-selecting sample." In other words, two kinds of customers
    typically respond: the very happy and the very unhappy. It's not at
    all randomized and, therefore, of minimal value. I know this based on
    professional experience in the area.

    What's needed is proactive survey data, usually conducted by a BizRate
    or a vendor providing such surveys on behalf of the retailer.
    Outbound calls reach a randomized sample, and--over large enough
    sample sizes--tend to get the feedback of more than just the outliers.

    Good to know, though, that Uncle Otie is hawking for a company that
    the BBB characterizes as "unsatisfactory." I have to wonder if he has
    some economic benefit from his constant referrals.....
    Neil Brooks, Jun 17, 2007
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