Shouldn't eyeglass lenses fit the frame?

I found a pair of frames I liked and ordered it, plus lenses, from a
large online provider out of Texas. The cost was $400, mostly for the
lenses. After three weeks, I just received the glasses today. There
is a full 1/4" gap on each side between the lens and the frame. It
looks bizarre. As my sister has the same frame, with no gap,
obviously it's not a technical impossibility to fit a lens to this
frame, which is perfectly ordinary and not a quirky shape or size.

Is there any reason, other than failure to properly cut the lens to
the frame specs, that they would have left a gap? How much should I
yell about it? Any advice appreciated. Thanks.

 

did you see the frame on-line before you bought it?
what brand/model is it?

 

Obviously, lenses cut for your choice of frame should fit all around.
Sounds like a mistake, or they're passing off lenses previously cut for
a different frame. Either way, no question about it, return the glasses
and ask for a redo or a refund.

riserman

 

For $400 they should have been PERFECT.

For about $40 you can get glasses.

http://zennioptical.com/cart/home.php

And they will fit the frame with no air gap.

Sounds like the $400 glasses have a quality-control
problem.

 

Does Zenni Optical ever have quality control problems?

Don't all manufacturers?

Do you know the respective return/defect rates of the two suppliers
being discussed here (that of the OP and Zenni)?

Thanks.

 

While I find the negative BBB rating of Zinni interesting, the other
two links don't move me too much.

When you have self-reporting, in this sort of review forum, you have a
"self-selecting sample." In other words, two kinds of customers
typically respond: the very happy and the very unhappy. It's not at
all randomized and, therefore, of minimal value. I know this based on
professional experience in the area.

What's needed is proactive survey data, usually conducted by a BizRate
or a vendor providing such surveys on behalf of the retailer.
Outbound calls reach a randomized sample, and--over large enough
sample sizes--tend to get the feedback of more than just the outliers.

Good to know, though, that Uncle Otie is hawking for a company that
the BBB characterizes as "unsatisfactory." I have to wonder if he has
some economic benefit from his constant referrals.....